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Circles powers telco personalization with OpenAI technology
Circles is using OpenAI's API and Codex to create an AI-native telco stack for real-time customer support, personalization, and internal engineering.
Why it matters
This technology allows telecom customers to resolve issues faster without human agents while providing them with more relevant service recommendations.
The details
- CareX autonomously resolves 65% of customer service interactions.
- AI personalization increased ARPU by 22% in Singapore.
- Codex improved internal development efficiency by 29%.
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Key connections
Circles owns AI Concierge
Circles built and operates AI Concierge for telco customer engagement.
Circles developed CareX as the multi-agent architecture powering AI Concierge.
Circles developed Xplore IQ as its AI-powered personalization engine.
Awais Malik works at Circles
Awais Malik is the Global Chief Growth Officer at Circles.
Circles uses OpenAI API
Circles builds its AI Concierge and Xplore IQ on the OpenAI API.
AI Concierge is built with OpenAI API
AI Concierge is built on the OpenAI API platform.
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Xplore IQ is built with OpenAI API
Xplore IQ is built on the OpenAI API.
CareX is related to AI Concierge
CareX is the multi-agent architecture behind AI Concierge.
Circles uses Codex internally to improve engineering velocity.
Circles is located in Singapore
Circles was founded in Singapore.
Circles is related to Circles.Life
Circles operates Circles.Life as its consumer telco business in Singapore.
CareX uses Multi-Agent Architecture
CareX uses a multi-agent architecture to resolve customer support requests.
AI Concierge uses Artificial Intelligence
AI Concierge uses artificial intelligence to deliver proactive customer engagement.
OpenAI API uses Large Language Models
OpenAI API provides access to large language models.
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