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Introducing OpenAI Presence | OpenAI
OpenAI launched OpenAI Presence, a product that enables enterprises to deploy AI agents for customer and internal workflows across voice and chat.
Why it matters
Businesses can automate complex tasks like billing or insurance claims while maintaining control through policies and human escalation, improving efficiency for both companies and users.
The details
- Supports real-time voice and chat experiences for customer support and outbound sales.
- Uses a Codex-powered process to propose agent updates based on production data.
- Available to eligible enterprise customers via a limited general availability program.
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In this article
Products
Technologies
Key connections
OpenAI owns OpenAI Presence
OpenAI developed and released OpenAI Presence.
BBVA uses OpenAI Presence
BBVA is testing OpenAI Presence for voice support in banking.
SoftBank uses OpenAI Presence
SoftBank is testing OpenAI Presence for Japanese-language customer conversations.
IAG uses OpenAI Presence
IAG is exploring OpenAI Presence for customer support during high-demand events.
Daniel Ordaz works at BBVA
Head of AI Transformation at BBVA Mexico.
Tadahisa Murakami works at SoftBank
Vice President, Head of Data & Digital Transformation Division at SoftBank Corp.
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Julie Batch is CEO of IAG
CEO Retail Insurance Australia at IAG.
OpenAI Presence is built with Artificial Intelligence
OpenAI Presence is built with artificial intelligence technology.
BBVA operates banking services in Mexico.
IAG operates retail insurance in Australia.
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