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Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot - Microsoft Dynamics 365 Blog
Transform sales and service with agentic AI in Microsoft 365 Copilot and Dynamics 365—boost productivity, surface insights, and deliver modern customer experiences.
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Microsoft owns Sales Agent
Microsoft owns and announced the general availability of the Sales Agent.
Microsoft owns Service Agent
Microsoft owns and announced the general availability of the Service Agent.
Silvana Zafarana works at Sandvik Coromant
Silvana Zafarana is affiliated with Sandvik Coromant.
DP Indetkar works at Northern Trust
DP Indetkar is affiliated with Northern Trust.
Sandvik Coromant uses Sales Agent
Sandvik Coromant uses the Sales Agent to build a smarter, more connected sales organization.
Northern Trust uses Service Agent
Northern Trust uses the Service Agent to surface context, dependencies, and handoffs.
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Microsoft 365 Copilot is built with Model Context Protocol
Microsoft 365 Copilot built-in capabilities are built on a foundation of Model Context Protocol (MCP).
Dynamics 365 is built with Model Context Protocol
Dynamics 365 agentic capabilities are built on a foundation of Model Context Protocol (MCP).
Sales Agent uses Generative AI
Sales Agent leverages generative AI technologies.
Service Agent uses Generative AI
Service Agent leverages generative AI technologies.
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