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‘Now We Can Know Everything and Do Anything,’ Jensen Huang Says at Dreamforce
Salesforce announced Koa, its first CRM reasoning model built on NVIDIA Nemotron 3 Super, during an appearance by NVIDIA CEO Jensen Huang at Dreamforce.
Why it matters
Businesses can use a specialized AI for CRM tasks that reduces errors and protects privacy, as no customer data was used in training.
The big picture
This collaboration extends NVIDIA's role as a provider of AI infrastructure and platforms, building on previous partnerships with entities like Indosat Ooredoo Hutchison.
The details
Koa was developed using NVIDIA NeMo RL, NeMo Gym, and NeMo AutoModel across 14+ industries. NVIDIA is also piloting Agentforce for its own customer-support workflows.
What's next
Koa will enter customer pilots in October, with general availability expected in U.S. regions in Winter 2026.
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Key connections
Marc Benioff is CEO of Salesforce
joining CEO Marc Benioff onstage
Rohan Kumar works at Salesforce
Salesforce’s president of platform and engineering
Salesforce owns Koa
Salesforce’s first CRM reasoning model
Koa is built with Nemotron 3 Super
built on NVIDIA Nemotron 3 Super
Koa is built with Supervised Fine-Tuning
Koa was built using supervised fine-tuning
Koa is built with Reinforcement Learning
and reinforcement learning
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