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NTT DATA Group cuts incident analysis to 30 minutes with Codex | OpenAI
NTT DATA Group expanded Codex to approximately 9,000 employees across technical and nontechnical roles. The company is evolving its growth model to create greater value through AI rather than adding headcount.
Why it matters
Employees in nontechnical roles can now complete complex data analysis and automation tasks without relying on specialized engineers, increasing overall operational efficiency.
The details
- Codex reduced a three-day incident analysis by five engineers to 30 minutes.
- Approximately 9,000 employees currently use Codex across the organization.
- The OpenAI Center of Excellence manages security guidelines and usage monitoring.
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Key connections
Microsoft owns Playwright
Microsoft owns Playwright.
NTT DATA Group is a partner of OpenAI
NTT DATA Group entered a global strategic partnership with OpenAI in May 2025.
NTT DATA Group uses ChatGPT Enterprise
NTT DATA Group deployed ChatGPT Enterprise companywide across employees.
NTT DATA Group uses Codex
NTT DATA Group expanded Codex adoption to approximately 9,000 employees.
NTT DATA Group uses Playwright
NTT DATA Group automated internal system operations using Playwright.
NTT DATA Group uses Excel
NTT DATA Group nontechnical employees use Codex to analyze raw data in Excel.
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Hiroaki Sato works at NTT DATA Group
Hiroaki Sato works in NTT DATA Group's AI Technology Department.
Yuji Shono leads NTT DATA Group
Yuji Shono is Head of Global AI Office at NTT DATA Group.
NTT DATA Group is related to Japan
NTT DATA Group is a Japan based global IT services company.
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