Source
Reimagining service delivery in the agentic era with Google Public Sector
Google Public Sector is promoting the use of AI and agentic technology to help state and local governments overcome legacy technical debt and administrative burdens to improve service delivery.
Why it matters
Automating routine government tasks can reduce service backlogs and allow public employees to focus on more complex, high-value work for residents.
The big picture
This article expands on a broader trend of AI adoption across various professional sectors, following similar implementations in legal services and global data management.
The details
- UDOT used BigQuery to map 52,000 property parcels in under one year. - INDOT saved 360 hours of senior engineering labor through automated compliance auditing. - Maryland State deployed a clean water management application in five weeks using Gemini. - Chattanooga centralized crash data to optimize traffic signals and identify high-risk corridors.
What's next
Los Angeles is embedding Gemini into workflows to support 15 million expected visitors for upcoming global events between 2026 and 2028.
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In this article
Organizations
Technologies
Companies
Key connections
Utah Department of Transportation uses BigQuery
UDOT built a unified data platform on BigQuery
City of Chattanooga uses Google Cloud
Centralized municipal crash and incident data using Google Cloud's AI and analytics tools
Indiana Department of Transportation uses Google Cloud
INDOT deployed Google Cloud’s AI and document analysis models
City of Los Angeles uses Gemini
the city is embedding Gemini directly into daily workflows
Maryland State uses Gemini
empower its 40,000-strong workforce using Gemini
Maryland State uses Gemini Notebook
empower its 40,000-strong workforce using Gemini and Gemini Notebook
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Maryland State is a partner of Google Public Sector
The state partnered with Google Public Sector
City of Hartford uses AI
using AI to provide real-time, two-way translation
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